Why Am I Being Charged for Prime Video When I Have Amazon Prime?

Prime Video and Amazon Prime are two distinct services offered by Amazon. While Amazon Prime gives you access to unlimited streaming, music, and free shipping, Prime Video is an additional service that offers exclusive content from third-party networks and streaming channels.

Do you find yourself unexpectedly charged for Prime Video despite being a member of Amazon Prime? There could be several reasons behind this, and understanding them can help you avoid future charges and manage your subscriptions more effectively.

The Difference Between Prime Video and Amazon Prime

Prime Video: This service is specifically for watching videos and shows from a wide range of networks, as well as exclusive streaming content.

Amazon Prime: This all-access membership includes not only video streaming but also music streaming, access to kindle books, unlimited fast shipping, Amazon Prime Video watching, and more.

Why Are You Being Charged?

Even if you have an Amazon Prime subscription, you may still be charged for Prime Video because Prime Video Channels are separate paid subscriptions. These additional channels allow you to add exclusive content from third-party networks and streaming entertainment channels.

To better understand why you are being charged for Prime Video, follow these steps:

Step 1: Check Your Subscriptions

Step 1: Go to the Amazon website and log into your account.

Step 2: Verify Unauthorized Subscriptions

Step 2: Click Subscriptions under the Account Info

Step 3: Select the Cancellation button on the drop-down list.

Step 4: Look for any additional subscriptions, such as Prime Video Channels, and consider who might have access to your account or card information. It could be a family member, friend, or even a scammer. If you suspect unauthorized activity, contact your bank, report fraud, and change your Amazon password.

How to Avoid Future Unexpected Charges

To ensure you are not being overcharged and to prevent future issues, take the following steps:

Change Your Payment Method

Step 1: Go to the Amazon Prime Video site and click on the gear icon for Account Settings.

Step 2: From there, you can choose a different payment option or add a new card or bank account.

Cancel Prime Video Channels

If you no longer wish to use additional channels, you can cancel them by going to Subscriptions. Follow the prompts to cancel your Prime Video Channels subscription.

Regularly Review Your Subscriptions

It is essential to regularly review your subscriptions and check your bank or credit card statements to ensure you are only being charged for the services you want. If you encounter any issues or unauthorized charges, it is recommended to contact Amazon customer support for further assistance.

Additional Reading

For more information:

Why Do I Have to Pay Extra for Prime Video Channels How to Solve Problems with Prime Video Charges Were You Charged for Amazon Prime Without Your Permission - Consumer Advice

References:

[1] Why do I have to pay extra for Prime Video Channels?

[2] How to manage your Amazon subscriptions