Troubleshooting the 'Details Resemble Existing Account' Error When Opening an SB Account via YONO App

Have you encountered the 'Details Resemble Existing Account' error when attempting to open an SB account through the YONO app? This issue is commonly reported by users who had previously closed an account. It means the system has recognized your information as linked to a previously closed account. This article will guide you through the process of resolving this issue and reassures you that it's usually possible to open a new account.

Understanding the 'Details Resemble Existing Account' Error

The message you see, 'Details Resemble Existing Account,' typically indicates that the bank's system has identified some overlap between your current application and a previously closed account. This can occur due to data entered incorrectly, a mistake in closing an old account, or other unforeseen circumstances. This doesn't necessarily mean you cannot open a new account, but it does require taking the right steps to clarify the situation.

Steps to Resolve the Issue

1. Contact Customer Support

The first step you should take is to contact the customer support department of the bank, which in this case is State Bank of India (SBI). Explain the problem and provide all necessary information. Customer support can provide you with specific guidance regarding your situation and guide you through the necessary steps.

2. Check for Linked Information

Make sure that the information you are entering matches exactly what was used for the previous account. Any discrepancies can cause issues. Common items to check include your name, address, date of birth, phone number, and other identification details. It's crucial to be precise in your entry to avoid similar errors in the future.

3. Visit a Branch

If you are unable to resolve the issue through the app or customer support, visiting a local branch may be necessary. Bank representatives have access to more detailed records and can assist you in understanding why you're facing this issue. They can provide step-by-step guidance on how to proceed with opening a new account.

4. Have Your Documentation Ready

Be prepared to provide identification and any other required documentation when you contact support or visit a branch. This typically includes your Aadhar card, PAN card, and sometimes your passport or other official documents. Having your documents in order will make the process smoother and more efficient.

Common Reasons for This Issue

It's a Technical Glitch

Sometimes, the error can be due to a technical glitch in the system. Ensure that your device is up-to-date and that you have a stable internet connection. If issues persist, try clearing your app cache or reinstalling the app. If the problem still exists, reach out to SBI's technical support for further assistance.

Check Nearby Branch

If you cannot connect to the app, it might be an issue with your device or the network. Try connecting to a nearby SBI branch and check if any of your details, such as your mobile number or Aadhar number, are already linked to an account. This is a common problem, and the branch staff can help you resolve it.

Another User's Experience

One user mentioned, 'I too had the same problem. Data entered by you resembles with an existing application. I had lodged complaints several times, but it is of no use. After all, SBI staff are SBI staff. World is going to change, but their behavior won’t.' This user's frustration is understandable, but many times, the issue can be resolved by providing clearer, more accurate details and being persistent in your communication with support.

It is not uncommon to have connections with SBI associates, such as SBP or SBBJ, even if you are trying to open an SB account. If you encounter this issue, contact the nearest SBI branch and inform them about your problem. They will check the data and let you know the next steps.

Conclusion

In most cases, it is possible to open a new SB account even if you had a previous one closed, but it may require some additional steps or clarifications to clear up the system's records. Patience and persistence are key. Remember, if the issue persists, you can always seek further assistance from SBI's customer support or local branches. With the right steps, you can successfully open a new account and continue your banking journey.