Why is the Current Free to Stream without Subscribing Section of HBO Now Not Showing Up on the Roku Version of the App? Will That Be Remedied?

If you're encountering an issue where the free to stream section of HBO Now is not displaying on your Roku device, there are a few steps you can take to troubleshoot and potentially resolve the problem. This comprehensive guide will walk you through the necessary actions to ensure you are getting the best experience from your streaming service on your Roku device.

Checking Your Roku Version

The first step is to ensure that your Roku device is running the latest software version. The newest software updates often include bug fixes and new features, which could address missing content issues. To check your Roku version:

Open the Roku Remote app. Select the About option from the menu. Look for the Software version number. If it's outdated, you'll need to update it.

To update, go to the Settings > System > Update, and then follow the on-screen prompts to install the latest update.

Verifying Your HBO Now Setup

After ensuring that your Roku is running the latest software, you need to verify that your HBO Now setup is correct. Here are some steps to follow:

Sign in to your HBO Now account. If you haven't already, sign in using the Watermark Credentials method, which allows you to log in without needing a subscription. Go to the Channels or Store section. You should see a list of available channels. Check if HBO Now is listed in the Free or Unsubscribe section.

If HBO Now is not listed, you may need to add it from the Store. Tap the Add Channel or Install button for HBO Now and follow the prompts to complete the installation.

Reloading HBO Now

If the app is already installed but still not showing up, try reloading it. Many apps can be reinstalled to resolve issues. Here's how to do it:

Open the Settings app on your Roku. Select Channel Manager. Here, you can see all the installed channels and apps. Locate HBO Now in the list and tap on it. Go to the Actions section and tap Reloading. Confirm the action to reload HBO Now.

Additional Tips

Here are a few additional tips that might help:

Make sure your internet connection is strong and stable. A weak signal can sometimes cause apps to fail to load properly. Restart both your Roku device and your internet router to clear any temporary issues.

If the problem persists, it's possible that there could be a regional or technical issue with HBO Now's content delivery. In such cases, contacting customer support for more detailed assistance might be necessary.

Conclusion

Hopefully, these steps will help you get the free content you're looking for on HBO Now through your Roku device. By following these troubleshooting tips, you can save time and ensure that you have a seamless watching experience.